The use of the continuous quality improvement model to improve the quality of healthcare services

Social Solutions Non Profit ResourcesNon Profit Software Every day, the social services sector continues its dramatic shift towards an outcomes based environment. Keep reading to find out how your organization can benefit from using continuous quality improvement tools.

The use of the continuous quality improvement model to improve the quality of healthcare services

This article has been cited by other articles in PMC. Abstract Benchmarking, a management approach for implementing best practices at best cost, is a recent concept in the healthcare system. The objectives of this paper are to better understand the concept and its evolution in the healthcare sector, to propose an operational definition, and to describe some French and international experiences of benchmarking in the healthcare sector.

Benchmarking is often thought to consist simply of comparing indicators and is not perceived in its entirety, that is, as a tool based on voluntary and active collaboration among several organizations to create a spirit of competition and to apply best practices.

The key feature of benchmarking is its integration within a comprehensive and participatory policy of continuous quality improvement CQI.

Conditions for successful benchmarking focus essentially on careful preparation of the process, monitoring of the relevant indicators, staff involvement and inter-organizational visits. Compared to methods previously implemented in France CQI and collaborative projectsbenchmarking has specific features that set it apart as a healthcare innovation.

This is especially true for healthcare or medical—social organizations, as the principle of inter-organizational visiting is not part of their culture.

Thus, this approach will need to be assessed for feasibility and acceptability before it is more widely promoted. Benchmarking is usually considered to be a process of seeking out and implementing best practices at best cost. This pursuit of performance is based on collaboration among several organizations.

The basic principle of benchmarking consists of identifying a point of comparison, called the benchmark, against which everything else can be compared. Introduced by the Xerox company in an effort to reduce its production costs, benchmarking methods spread throughout the industrial sector in the s and underwent several changes that, upon analysis, are highly instructive.

First used as a method for comparing production costs with those of competitors in the same sector, benchmarking later became conceptualized and used as a method for continuous quality improvement CQI in any sector.

For more than 10 years now, the demand for performance has become a major issue for the healthcare system. This is due to three factors: These demands have spurred the development of many national and international projects for indicator development and comparison.

The term benchmarking emerged within the context of this comparison process. Subsequently, and without necessarily any continuity, the concept of benchmarking became more tightly defined as referring to the analysis of processes and of success factors for producing higher levels of performance.


Currently, the use of the term is often compromised by limiting it to a simple comparison of outcomes, whereas it should really be taken further, to promote discussions among front-line professionals on their practices in order to stimulate cultural and organizational change within the organizations being compared.

In that context, it conducted this literature review with three objectives in mind: Methods Documentary search To better understand how the concept has evolved and how it is currently defined, we decided to extend the boundaries of the literature review to encompass all sectors.

For the analysis of experiences, our survey of the healthcare sector literature was non-exhaustive, given the abundance of literature and the fact that the term benchmarking is used differently in different activity sectors and even within a single sector.

This documentary search was carried out between December and January In the first phase of this search, our aim was to identify concepts, models and definitions of benchmarking and its fields of application.

We used the Google search engine with the following keywords: In a second phase, we targeted our search on healthcare benchmarking in the Medline, Science Direct and Scopus bibliographic databases, as well as by using the Google Scholar specialized search engine.

This in-depth search targeted articles that identified benchmarking as a structured quality improvement method in healthcare and articles in which benchmarking was used as an approach for analyzing and improving healthcare processes.

Two search strategies were applied, depending on the database.Quality improvement (QI) consists of systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups.

The. Patient partnership in quality improvement of healthcare services: Patients’ This research focuses on the perception of patients who participated in Continuous Quality Improvement Committees (CIC) regarding their contribution, lessons learned, and challenges encountered.

The use of the continuous quality improvement model to improve the quality of healthcare services

and policy making) to improve health and healthcare services. An Overview of Improvement Models 4.D. Tools To Enhance Quality Improvement Initiatives References.

Health care delivery systems that are working to improve patient experience can face daunting challenges, reflecting the need to align changes in behavior and practices across multiple levels and areas of the organization. Given the complicated nature of outcomes improvement and the numerous requirements for building and maintaining an effective, continuous quality improvement program with sustained outcomes, it’s no surprise health systems feel overwhelmed.

Successfully sustaining quality improvement in healthcare. Quality improvement (QI) consists of systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted patient groups.

The javascript used on this site for creative design effects is not supported by your browser. Principles and Models of Quality Improvement Healthcare quality and quality improvement are terms that describe discrete, yet interrelated concepts.

continuous actions that lead to measureable improvement in healthcare services and the health status of a Other quality improvement models that your organization may .

Basics of Quality Improvement -- Practice Management